The fastest way to communicate is by contacting the manufacturer directly, provided the manufacturer offers direct service (see also Manufacturer Direct Service)
Of course, you can also contact us for processing. It is important to observe the following instructions:
Before sending in the goods, please request an RMA number using our online RMA form as part of the warranty process, and enclose a copy of the invoice with the defective goods.
Please note:
Incorrect deliveries, shortfalls, and transport damage are not subject to the RMA request!
In such cases, please contact your sales representative or our transport damage department:,
Tel. +49 (0) 241-9170-3850 or E-Mail: aftersales@api.de.
As we need to contact the respective manufacturer to verify and resolve defective product claims, please understand that this may take some time. Depending on the manufacturer, there are fundamental differences in the warranty process, including either direct replacement or repair.
If you have any questions, please contact our hotline from Monday to Friday, between
Phone.: +49 (0)241-9170-3800
Fax: 0241-9170-3899
E-Mail: service@api.de
Submission
api GmbH
Service / 3rd Floor
Robert-Koch-Str. 7-17
52499 Baesweiler
Phone.: 0241-9170-3800
Fax: 0241-9170-3899
E-Mail: service@api.de
Despite careful processing, complaints and warranty cases unfortunately cannot be completely avoided. However, we strive to process these as quickly as possible for the benefit and complete satisfaction of our customers. Thank you for your understanding.
Service HUB api Österreich:
ACDC-IT GmbH
Wienerstrasse 111-115/ 1.2.F.
2700 Wiener Neustadt
Phone.: +43 2622 90 834 380
E-Mail: service@api.de
