api – VAD

At its core, value-added distribution (VAD) describes a sales approach that goes far beyond simply providing and delivering IT products. We are not just a "traditional distributor" that stores and ships products—we are a partner that actively creates added value. This means that retailers, system houses, and other IT partners are supported with additional services, consulting, technical expertise, and support in all project phases.

We want to act as an extension of specialist retailers and system houses. For many partners, this added value is the catalyst that accompanies them on their journey from idea to conception, integration, and successful implementation.

At a time when technology is developing rapidly and companies are simultaneously faced with increasingly complex requirements, our role in this area is becoming crucial. Because if you want to be competitive today, you don't just need products—you need solutions, expertise, and partnerships.

High-performance IT begins with strategic IT consulting and sound design that is precisely tailored to the individual requirements of companies. The goal is to develop customized, scalable IT solutions that meet current needs and enable future growth. A proof of concept (PoC) is used for the risk-free evaluation of new IT technologies, creating transparency and supporting well-founded decisions.

Based on this, efficient IT architectures and IT designs are developed that are specifically geared towards performance, security, and scalability. A supplementary end customer analysis in conjunction with professional IT asset management helps to optimize existing IT systems, use resources efficiently, and reduce costs in the long term. At the same time, targeted customer campaigns and clear market positioning help to effectively place IT products and services and tap into new business potential.

Technical implementation involves installing, configuring, and assembling IT systems in accordance with the highest quality standards. Additional testing, adjustments, and relabeling ensure seamless IT integration into existing infrastructures. For larger projects, structured IT rollouts and rollbacks are implemented to enable stable operation and minimize downtime.

During ongoing operations, efficient IT ticket management ensures fast response times and structured troubleshooting. This is complemented by onsite and remote IT support provided around the clock by certified IT experts. Scalable 1st to 3rd level support ensures that both operational requests and complex technical challenges are resolved reliably and professionally.